NSFAS Login Problems — How to Fix MyNSFAS Account & Password Issues (2025 Guide)

ByMyInfoHub Team Posted on

The National Student Financial Aid Scheme (NSFAS) provides essential funding to students across South Africa — but many applicants face issues logging in to their myNSFAS accounts. Whether you’ve forgotten your password, lost access to your phone number, or your account has been locked, this guide will help you fix it safely and correctly.

Important: MyInfoHub is an independent information website and is not affiliated with NSFAS or the Department of Higher Education. Always confirm that you are on the official NSFAS website (www.nsfas.org.za) before entering personal information.

🔑 What Is MyNSFAS Used For?

Your myNSFAS account is your personal student portal for managing your bursary application, checking your status, submitting supporting documents, and updating your contact information. Without access, you won’t be able to track payments or fix application issues.

  • Check your NSFAS application status
  • Submit appeals and supporting documents
  • Update your banking or contact details
  • View allowance payments and messages

🚫 Common NSFAS Login Problems

Students often face login issues caused by one or more of the following:

  • Forgotten password or username
  • Changed phone number or email address
  • Account temporarily locked due to multiple failed logins
  • Using outdated or incorrect NSFAS login link
  • Technical maintenance on the NSFAS portal

🔄 How to Reset Your NSFAS Password

Follow these steps to safely reset your password on the official NSFAS website:

  1. Visit the official portal: https://my.nsfas.org.za
  2. Click on “Forgot Password”.
  3. Enter your ID number and click Submit.
  4. Choose whether to reset via SMS or Email.
  5. Follow the reset link sent to you.
  6. Create a new strong password (minimum 8 characters, including a number and symbol).

Tip: Always use a secure password you’ve never used before and avoid saving it on public computers.

📱 What If You Lost Access to Your Phone Number?

If your registered phone number is lost or stolen, you can update it through the NSFAS platform:

  1. Go to myNSFAS portal.
  2. Click “Login” and then “Change cellphone number”.
  3. Verify your identity using your ID number and email address.
  4. Enter your new number and confirm via a one-time pin (OTP).

If you no longer have access to your registered email and cellphone number, you must contact NSFAS support directly via their helpdesk.

🔐 NSFAS Account Locked? Here’s How to Fix It

Your account may be temporarily locked after too many incorrect login attempts. To unlock it:

  • Wait 24 hours before trying again.
  • Use the Forgot Password option to reset credentials.
  • If the issue persists, contact NSFAS via info@nsfas.org.za or 0800 067 327.

📧 Forgot Your Username or Registered Details?

If you forgot your username or registered email, follow these steps:

  1. Visit https://my.nsfas.org.za.
  2. Click Forgot Username.
  3. Enter your ID number to retrieve your account details.

If you’re still unable to access your account, contact the NSFAS helpdesk to verify your identity.

⚠️ Beware of Fake NSFAS Websites

Many fraudulent sites and social media accounts claim to offer NSFAS login or funding help. These scams often ask for your ID number, bank details, or login credentials. Always ensure:

  • The web address starts with https://www.nsfas.org.za
  • You do not share OTPs, passwords, or personal details
  • You ignore “agent” offers or WhatsApp application forms

👉 See our guide: How to Spot and Report Fake Grant & Funding Sites

📞 Official NSFAS Contact Channels

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Last updated: November 2025