SRD Status Check Guide Cover - MyInfoHub

The Social Relief of Distress (SRD) grant (R370 per month in 2025) provides temporary relief for individuals who meet the specified eligibility criteria. This guide explains how to check your SASSA SRD status safely using official channels, what each status outcomes means, how to resolve common problems, and how to protect yourself from scams.

Table of Contents

Reading Time: 6 minutes

Disclaimer: MyInfoHub.co.za provides general information only and is not affiliated with SASSA or the South African Government. We do not process applications or handle personal information. Always use official websites for SRD services and seek professional advice where necessary.

SRD Status Check — Official Link

Always use the official SASSA SRD status check portal to check your application or payment status. Do NOT provide sensitive details to third-party websites or social media pages that claim to “help” you.

Official SRD status check portal: https://srd.sassa.gov.za (always make sure the domain name ends with .gov.za before entering confidential information. Always be alert for fake SASSA website, social media pages/channels/posts, and SASSA scams!)

Quick SRD Status Check – Step-by-step Guide

  1. Open your browser and type https://srd.sassa.gov.za into the address bar — do not click links in messages you do not trust.
  2. Find the Check Status section on the official portal.
  3. Enter your South African ID number and the cellphone number you used to apply.
  4. Submit and wait for the portal response — you may receive an OTP (one-time pin) to the registered number for verification.
  5. Read the status displayed and follow the official guidance provided by SASSA.

Tip: If you do not receive an OTP, verify that your phone number is registered with the correct network and is RICA-registered. For SIM/number issues, contact your mobile provider. Never share your OTP with anyone claiming to help you!

Understanding SRD Status Check Messages (Meanings & Actions)

Below are the most common SRD status check results you will see on the official portal and what each one means. Use these explanations to decide what to do next.

Approved

Meaning: Your application for the SRD R370 grant has been approved for the month shown.

Next steps: Check the payment date (if shown). If a payment date is shown, expect funds to reflect in your bank account within 1–3 working days from the scheduled date. If no payment date is shown, your payment is approved but still being scheduled — check again in a few days.

Pending / Under Review

Meaning: SASSA is still processing or verifying your application information.

Common reasons: high application volumes, bank verification, identity verification, or cross-checks with other databases.

Action: Wait 5–14 working days. If status remains pending after this period, double-check your submitted bank details and ID number on the official portal and confirm your phone number is correct.

Meaning: Your application requires bank details or the submitted account could not be verified.

Action: Use the official portal to update your bank account information — only accounts in your name are accepted. After updating, allow 7–14 working days for verification.

Referred

Meaning: Your application has been flagged for additional verification (for example, identity checks or possible duplicate records).

Action: Do not submit multiple repeat applications — wait for SASSA to conclude the referral investigation. If SASSA requests documents, follow the official instructions only.

Declined

Meaning: SASSA has determined you do not meet the eligibility requirements for the month in question.

Common causes: existing income detected, another grant in payment, UIF registration, mismatch with Home Affairs, or multiple conflicting records.

Action: If you disagree, you can submit an appeal — see the appeals section below. Do not pay anyone who offers to “reverse a decline” for a fee.

Identity Verification Failed

Meaning: The name/ID combination did not match Home Affairs records.

Action: Contact Home Affairs or visit a branch to correct your ID details. Once corrected, re-check status on the official SRD portal.

SASSA R370 Payment Dates & What to Expect

The SRD R370 is processed monthly. Payment dates are not fixed like some permanent grants and depend on verification steps and bank processing windows.

  • Approved and Verified → Payment date assigned and funds deposited within a few working days.
  • Approved but No Date → Still in scheduling; check within 3–10 working days.
  • Bank Failure → Funds returned or held until correct details are provided.

For more information on payment dates/schedules, check the our Payment Dates page.

Top Reasons SRD Applications Are Declined (and How to Fix)

  1. Income detected: If SASSA detects bank deposits, salaries, or other income, the application may be declined. Fix: Provide proof of non-remuneration where possible; appeal if you believe the data is incorrect.
  2. Already receiving another SASSA grant: Receiving a permanent grant usually disqualifies you. Fix: Confirm with SASSA which grants you receive and appeal only when you have correct evidence.
  3. Incorrect ID or name mismatch: Mismatch with Home Affairs records will cause verification failure. Fix: Correct details at Home Affairs, then re-check SRD status.
  4. Bank verification failure: Account closed, inactive, or in another person’s name. Fix: Update to a bank account in your name and allow verification time.
  5. Duplicate applications: Multiple applications can cause confusion in the system. Fix: Use only the official portal and do not resubmit within the same monthly cycle.

Appealing a Declined SRD Decision (Safe, Official Steps)

If you receive a decline and believe it to be incorrect, you may appeal. Appeals are handled by SASSA’s processes — we only explain how to use the official route.

How to Start an Appeal

Follow these steps if your SASSA SRD R370 application was rejected and you believe the decision was incorrect:

1️⃣ Visit the Official SASSA SRD Appeals Website

Go to the official SASSA SRD Appeals Portal:
👉 https://srd.sassa.gov.za/appeals/appeal

2️⃣ Verify the Website Before Entering Information

Before typing your ID or phone number, double-check the URL in your browser:

  • Must end with: .gov.za
  • No unusual characters or spelling errors
  • If unsure, stop immediately.

To learn about common SASSA scams and tips on how to stay safe, see our guide:
👉 Grant & Scam Awareness — How to Spot Fake Sites and Protect Yourself

3️⃣ Enter Your ID Number & Cellphone Number

Make sure they match the details used in your original SRD R370 application.
Otherwise, you will not receive the OTP and cannot continue.

4️⃣ Enter the OTP (One-Time PIN)

A PIN will be sent via SMS. Enter it to log in.
⚠ Never share your OTP with anyone — not even someone claiming to be from SASSA.

5️⃣ Select the Month You Want to Appeal

Choose the declined month → select the reason → submit.
📌 Appeals must be submitted within 90 days of the declined decision.

6️⃣ Repeat if Needed

If multiple months were declined, submit each appeal separately.

7️⃣ Track Your Appeal Status Online

Use the same portal to check progress.
Processing time can range from a few days to a few weeks, depending on:

  • SASSA verification timelines
  • Required supporting documents
  • Applicant response delays

✅ Important Reminder – SASSA R370 grant appeals are 100% free

Anyone asking for money to assist with SASSA SRD appeals is a SCAM. Only use the official SASSA SRD appeals route linked above.

Complete Troubleshooting Checklist (If Your SRD Status Is Not Changing)

Follow this checklist step-by-step to fix the most common issues:

  1. Verify your ID number and full name against Home Affairs records.
  2. Confirm the cellphone number on your application is active and correct.
  3. Confirm your bank account is active and in your name — update if necessary on the official portal.
  4. Check for possible income deposits or UIF registration that might cause a decline.
  5. Do not share OTPs, PINs, or bank credentials with anyone claiming to help.
  6. If referred, wait for official SASSA communication before taking further steps.
  7. If declined, prepare an appeal within the stated timeframe and submit only via the official appeals page.

Beware of SRD Status Check Scams & Protect Yourself

Scammers often use the “SASSA SRD status check” topic to trick applicants. Here’s how to recognize and avoid SRD Status Check Scams targeted at SASSA R370 grant applicants/beneficiaries:

Common Scams

  • Fake websites using SASSA-like domains and asking for bank credentials
  • WhatsApp or SMS messages with shortened links claiming to approve payment for a fee
  • Facebook pages pretending to process or expedite applications
  • Individuals offering to “fix” your status in exchange for payment

For more information on SASSA grant scams see our:
👉 Grant Scam Awareness article.

Security Rules

  • Never share OTPs or PINs.
  • Never enter bank login details on third-party sites.
  • Never pay a fee to get your SRD status changed.
  • Always type the official address (https://srd.sassa.gov.za) into your browser.

For suspected scams, report the case to the official authorities (SASSA, SAPS and you bank) and to us via our:
👉 Report a Scam Page .

If you don’t report it, you support it! Stay informed, stay safe.

Official Contacts & Where to Verify

Documents & Evidence You May Need For SRD Appeals

Only submit documents when asked by the official SASSA appeals process. Typical documents include:

  • Certified copy of ID or passport
  • Proof of address (utility bill, affidavit)
  • Bank statements (showing absence of income if disputing detected income)
  • Affidavits explaining exceptional circumstances

Note: Never upload sensitive documents to unofficial websites or to private messages.

Frequently Asked Questions — SRD Status Checks

It means your application is under review. This can last from a few days up to 30 working days depending on verification steps.

Common reasons include detected income, another grant in payment, or identity verification issues. Review the decline reason supplied on the official portal and gather any supporting documentation for an appeal if you disagree.

Use the official appeals portal: https://srd.dsd.gov.za/appeals. Follow official instructions and upload documents only through the official form.

Yes — but update only on the official SRD portal. Changes will require verification and can take up to 7–14 working days.

Report identity misuse immediately to Home Affairs and the police (SAPS). Check your ID records and be prepared to open a case.

Payments usually reflect within 1–3 working days after the payment date is assigned, but this can vary with bank processing times.

SRD grants are generally not considered taxable income, but they may affect eligibility for some means-tested benefits. Check official SASSA guidance for details regarding interactions with other benefits.

Contact Home Affairs or visit a Home Affairs office to update your ID records. After corrections, re-check your SRD status on the official portal.

Report to your bank, SAPS, and the Cybersecurity Hub immediately. Use our Report a Scam page to notify our editors so we can help raise an alert (we do not provide legal or financial recovery services).

SASSA Grant Support

For quick access to other SASSA grant help pages in this hub, see:

Protect yourself, family and friend online by being alert of the latest online scams:

👉Online Safety & Scam Awareness in South Africa→

Final Notes & Legal Reminder

Important: MyInfoHub.co.za is an independent information website. We are not affiliated with SASSA or any government/financial/legal agency. Always apply and manage your SRD Status Check through the official channels: srd.sassa.gov.za. Stay informed, stay safe — MyInfoHub